Same-day courier.
Dedicated, door to door.

It is the published average time from booking to collection on our ready-now jobs (Dedicated now / ASAP), currently 47 min 33 sec. Collection times can vary with demand and location. It is a typical figure, not a guarantee. One-hour window and timed collections are not part of this average — they are collected at the time you book.

AI runs our office: answering calls and emails, quoting, arranging collection, customer updates and paperwork — the work a traditional courier needs a team of people for. That is what makes us fast and efficient. The owner stays in charge and is accountable for every booking, and the driving is done by our own drivers and vetted, insured professionals, not by AI.

You will not be left waiting for the morning. Call 01257 414540 or email bookings@rockbeard.co.uk with your requirements. Evenings, weekends and bank holidays can be arranged; availability is confirmed with your booking.

Because you are not paying for a big office. With AI handling the admin, our overheads are far lower than a traditional courier’s, so more of what you pay goes into the dedicated vehicle and professional driver doing your job. Every quote is worked out for the job itself — vehicle, distance and timing — and shown excluding VAT.

Same day — collected and delivered today (shared route allowed). Timed — delivery by a time you choose. Dedicated now — a dedicated vehicle going directly A to B, ASAP. You also choose how we collect: Ready now, a One-hour window or a Timed collection (at least 2 hours ahead).

Yes. Dedicated now is door to door, with a vehicle and driver given over to your goods alone — not a multi-stop parcel network via hubs. Same day may share a route. Dedicated now jobs that are ready now make up our published average collection time, currently 47 min 33 sec — typical, not guaranteed.

Both. We run our own vehicles alongside a trusted nationwide pool of accredited, insured transport professionals — every driver checked for goods-in-transit insurance, a valid licence and identity. Together with our lean office, that mix keeps prices competitive and lets us collect across the UK mainland. If our own vans are already booked, we use that vetted pool rather than turning your job away, and if a vehicle breaks down we can bring in another suitable driver to get the load moving again.

Nationwide across the UK mainland. We do not serve Northern Ireland, the Isle of Man, Channel Islands, Isle of Wight or Scottish islands online. Our own vehicles and a nationwide network of vetted, insured professional drivers give us reach right across the mainland.

Online quotes are estimates until we confirm. Prices are shown excluding VAT; VAT is added at the prevailing rate. The headline price uses a route that avoids optional toll roads. All tolls and charges are passed on at cost. Unavoidable charges — such as the London Congestion Charge, the Oxford Zero Emission Zone (£4 a day for a Euro 6 van) and any unavoidable crossings — are shown as separate lines in the total before you book. Optional toll roads are offered separately. Total includes any unavoidable congestion/clean-air charges and crossings at cost. Waiting time is only charged if incurred, so it is not included in the quote total. Hand-balling, if you tell us it is needed, is added as a line before you book.

Each collection and each delivery includes 15 minutes free. After that, waiting is charged per 15 minutes or part thereof, excluding VAT: £7.50 for a small van, SWB or MWB; and £10.00 for an LWB or XLWB. Both Luton vans include 30 minutes free at each end, then £7.50 per 15 minutes or part (£30 an hour). Waiting is only charged if it is incurred, so it is not added to the quote total. If hand-balling takes more than 15 minutes, waiting time is also charged.

Hand-balling is when the driver needs to load or unload by hand — for example if the goods are loose or not on a pallet, or there is no forklift, loading dock or other help at the site. Kerbside handover, where you or the site do the loading and unloading, is included. We ask this on quotes for an SWB van or larger, not for a small van. If you say yes, we add a fee per end before you book: £20 for SWB or MWB, and £25 for LWB or XLWB, excluding VAT. Both Luton vans have a loading/unloading charge at each end instead: £30 for the Luton with tail lift (3.5 tonne) and £15 for the Luton curtain-side (3.5 tonne). If the work takes more than 15 minutes, waiting time is also charged.

Cancellation is free before a vehicle is assigned. Once a vehicle is assigned or on its way, 50% of the price is charged. Once the vehicle has arrived at collection, or if collection fails (for example the goods are not ready, the site is closed or access is unsafe), 100% plus any waiting time is charged. Booked-ahead jobs (one-hour window or timed) cancelled more than 24 hours ahead are free if no vehicle has been assigned.

Job updates while the vehicle is on the road, plus proof of delivery on every job.

Yes, all goods are fully insured in transit (up to £20,000 per consignment, subject to our terms). If your consignment is worth more, tell us when you book and we can arrange higher cover.